Step-by-step guides, video walkthroughs and answers to common questions — for drivers, operators and fleet owners.
Pick the path that fits how you use Tracfast.
Logging in, setting up your tenant, inviting colleagues, configuring regional settings.
Daily checklists, recording video inspections, picking up & returning vehicles.
Managing hire records, reviewing PCNs, handling damage reports, contact admin.
Reporting, performance dashboards, regional units & currency, white-label setup.
Three-minute tours of every major workflow.
Plain-English explanations of platform terms — VRM, PCN, GPS imei, Off-board, etc.
If you can't find what you're after, ping help@tracfast.io.
A Contact is anyone the tenant has on file (drivers, leads, debtors, archived). A Driver is a Contact who's been activated and assigned to vehicles. An Operator is a Tracfast user who manages the platform from inside (account managers, admins).
Telematics positions feed into a tracker pool every few seconds. Returns are recorded against the hire record by the operator (or the driver via the mobile capture flow). The vehicle profile shows the last-known telemetry alongside the active hire.
Yes — see the Developer portal for the API reference and webhook configuration. Common integrations include accounting (Xero/QuickBooks), telematics partners, and PCN providers.
The contact moves to Archive status. They stay in the contacts list (and on hire/PCN/inspection history) but are hidden from the default view. You can re-include them via the Status filter.
Phone, email, address, DOB and DL details are encrypted at rest using a per-platform key. Only authenticated users with a permission-checked session can read decrypted values.